1. Who we are
CRM.WebiShopi is operated by TechBee IT & Designs LLC, Dubai, United Arab Emirates (“we”, “us”). This policy explains what personal data we collect, how we use it and what choices you have.
We act in two roles. For account and security data (such as your name, email and sign-in activity) we decide how it is used. For the customer and contact data you enter into your workspace, you decide how it is used and we process it on your behalf, under our Terms of Service.
2. What we collect
- Account data: your name, work email, job title (optional), role in the workspace, workspace name and logo, and your password stored only in hashed (irreversible) form.
- Workspace data you add: leads, customers, contacts, notes, follow-ups, attachments, activity entries and similar business records. This may include personal data about your own customers and contacts.
- Location (optional): if you log an activity with a place or GPS position, we store it only for that entry. Your browser asks for permission first.
- Technical data: IP address, browser type and security and error logs, used to run and protect the Service. When you accept the Terms we record the time, the Terms version, your IP address and your browser.
- Connected Gmail (optional): the Google email address of an account an administrator connects, and an encrypted credential used only to send email.
- Messages: emails we send you (welcome, invitations, password resets, notifications, and reminders about your free year) and messages you send us.
3. How we use it
- to create and run your workspace and provide the features you use;
- to keep the Service secure, prevent abuse and fix problems;
- to send service emails, such as invitations, password resets, notifications and account notices;
- to keep a record that the Terms were accepted; and
- to meet legal obligations and answer legal requests.
We do not sell personal data and we do not use workspace data for advertising.
Our reasons for using data are to perform our agreement with you, our legitimate interest in running and securing the Service, your consent where we ask for it (for example location), and legal obligations.
4. Cookies and similar storage
We do not use advertising cookies. The app stores a sign-in token and a few preferences in your browser’s local storage so you stay signed in and your settings are remembered. Our bot-protection provider may set technical cookies on sign-up and sign-in forms to tell people and bots apart.
5. Who we share data with
We share data only with service providers that help us run the Service, and only as needed:
- hosting and infrastructure providers;
- an email-delivery provider, to send the emails described above;
- a content-delivery and security provider, which also provides bot protection on sign-up and sign-in; and
- Google or Microsoft, if you choose to sign in with them.
We may disclose data if the law requires it or to protect our rights and users’ safety. If our business is sold or reorganised, data may transfer to the new owner under the same protections.
6. Connecting your Gmail account
A workspace administrator can optionally connect a Google (Gmail) account so that emails sent from the CRM, such as team invitations and lead notifications, are sent from the company’s own address.
- We request only the permission to send email on your behalf (the Gmail “send” permission), together with your Google email address so we can show which account is connected. We do not read, list, search or store the contents of your mailbox.
- We store an access credential (a refresh token) in encrypted form for as long as the connection is active, and use it only to send emails you or your team members trigger in the CRM.
- We do not use this data for advertising, do not sell it, and do not allow anyone to read it, except where needed to provide the feature, for security, or to comply with the law.
- You can disconnect at any time in Settings → Email, which deletes the stored credential and asks Google to revoke it, or remove access at myaccount.google.com/permissions.
CRM.WebiShopi’s use and transfer of information received from Google APIs to any other app adheres to the Google API Services User Data Policy, including the Limited Use requirements.
7. International transfers
Our providers may process data in countries other than the UAE. Where we do this, we use providers that apply appropriate safeguards for personal data.
8. How long we keep data
We keep account and workspace data while your workspace is active. If an administrator deletes the workspace, its data is permanently removed from our systems and cannot be recovered, apart from limited technical logs and short-lived backup copies that are removed on their normal schedule, and records we must keep by law. Records of Terms acceptance and a deletion notice are kept as long as needed to show that the Terms were accepted.
9. Security
We use encrypted connections (HTTPS), hashed passwords, separation between workspaces, role-based access, rate limiting and bot protection, and optional two-factor authentication that workspace administrators can require. No online service is completely secure, so please use a strong, unique password.
10. Your choices and rights
Depending on where you live, you may have the right to access, correct, delete, restrict or export your personal data, to object to certain uses, and to withdraw consent. Workspace members can edit their own details in the app and administrators can delete the workspace. If your data is in someone else’s workspace, please contact that business first, because they decide how it is used. For anything else, email sales@techbee.ae. You can also complain to your local data-protection authority.
11. Children
The Service is for businesses and is not directed at anyone under 18. We do not knowingly collect personal data from children.
12. Changes to this policy
We may update this policy. We will tell you about important changes by email or in the Service. The version and date at the top show when it last changed.
13. Contact
TechBee IT & Designs LLC, Dubai, United Arab Emirates
Email: sales@techbee.ae